Privacy Policy

Thornton Brothers Construction, LLC (“we,” “our,” or “us”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, retain, and protect your personal information—including communication via email, SMS (text), and written correspondence—in the course of providing our construction services.

1. Information We Collect

We may collect the following types of information:

Contact Information: Full name, mailing address, phone number, and email address.
Project Information: Property location, service requests, photos, and related documents.
Payment Information: Billing details and payment history.
Communication Records: We retain emails, SMS/text messages, voicemails, and written correspondence related to inquiries, estimates, ongoing projects, and customer support.
Website Usage Data (if applicable): IP address, browser type, pages visited, and similar analytics.

2. How We Use Your Information

We use the information we collect to:

Provide and manage construction services.
Respond to inquiries and communicate throughout your project.
Send appointment reminders, service updates, and invoices.
Maintain accurate records for internal documentation, quality control, and legal compliance.
Improve customer service and business operations.
Send marketing or promotional messages (only with your consent).

3. SMS Communication & Privacy

By providing your mobile number, you agree to receive SMS messages from us related to:

Appointment confirmations or changes
Project updates and scheduling
Service follow-ups or customer support
Occasional promotional content (if opted in)

Message and data rates may apply.
You may opt out of SMS at any time by replying STOP. For assistance, reply HELP or contact us directly.

4. Email, SMS, and Written Correspondence Retention

We retain all forms of communication—including emails, SMS/text messages, and written correspondence—for the following purposes:

Project history and reference
Customer service tracking and quality assurance
Legal documentation and dispute resolution
Business recordkeeping in compliance with regulatory standards

These records are stored securely and accessed only by authorized personnel.

5. How We Share Your Information

We may share your information only when necessary and with:

Subcontractors or vendors directly involved in your project.
Financial service providers (for payment processing).
Legal or regulatory authorities if required by law.

We do not sell your personal information or communications to third parties.

6. Data Security

We use industry-standard safeguards to protect your personal data and communication records against unauthorized access, loss, or misuse.

7. Your Rights & Choices

You may:

Request access to the information we have about you.
Ask for corrections or updates.
Withdraw consent for marketing or SMS communications.
Request deletion of certain records (subject to legal or operational requirements).

To exercise any of these rights, please contact us directly using the details below.

8. Contact Us

Thornton Brothers Construction
PO Box 1310
Dandridge, TN 37725

9. Updates to This Privacy Policy

We may revise this Privacy Policy periodically. Updates will be posted here with a new effective date.

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